Introduction
Welcome to mafruh.com. Our “Code of Conduct” outlines the ethical standards, principles, and rules of behavior we uphold as a business, as well as the expectations we have from our customers and website visitors. By accessing our platform and using our services, you agree to abide by these guidelines.
1. Our Commitment to Ethical Business
As a trusted e-commerce platform, we promise to operate with maximum transparency and integrity:
- Genuine Products: We are committed to providing authentic products as described on our website. We strictly condemn the sale of counterfeit or misleading items.
- Transparent Pricing: We ensure that all product prices, delivery charges, and any applicable fees are clearly displayed. There are no hidden charges.
- Data Privacy: We respect our customers’ privacy and handle all personal data with the utmost security, strictly following our Privacy Policy.
2. User Conduct & Responsibilities
To maintain a safe and efficient shopping environment, we expect our customers to adhere to the following rules:
- Accurate Information: Customers must provide true, accurate, and complete information (Name, Mobile Number, and Delivery Address) while placing an order.
- Account Security: Users are responsible for maintaining the confidentiality of their account passwords. Any activity under your account will be considered your responsibility.
- Lawful Use: You must not use our website for any illegal, fraudulent, or unauthorized purposes. Attempting to hack, introduce viruses, or disrupt the website’s servers is strictly prohibited.
3. Zero Tolerance for Fraudulent Activities
We face significant losses due to fake orders and delivery refusals. Therefore, we maintain a strict stance against fraud:
- Fake Orders: Placing orders with fake names, wrong addresses, or unreachable phone numbers is considered a severe violation.
- Refusing Cash on Delivery (COD): Ordering a product via COD and intentionally refusing to receive it from the courier without a valid reason harms our business. Repeated offenses will result in a permanent ban from our platform.
- Payment Fraud: Submitting fake bKash/Nagad transaction IDs or attempting to manipulate the payment gateway will lead to immediate account suspension and potential legal action.
4. Respectful Communication
We believe in mutual respect. Our customer support team works hard to solve your issues, and we expect courteous behavior in return:
- No Abusive Language: The use of profanity, abusive language, threats, or harassment toward our customer service representatives (via phone, email, or social media) will not be tolerated.
- Constructive Feedback: We welcome complaints and feedback, provided they are communicated politely. In case of aggressive behavior, we reserve the right to terminate communication and cancel the associated orders.
5. Reviews and Ratings
We encourage our customers to leave honest reviews about their purchased products. However:
- Reviews containing offensive language, promotional spam, or irrelevant links will be deleted.
- Defamatory or intentionally misleading reviews designed to harm the brand’s reputation without factual basis are prohibited.
6. Consequences of Violation
Failure to comply with this Code of Conduct may result in the following actions by mafruh.com:
- Immediate cancellation of pending orders.
- Temporary or permanent suspension of your user account.
- Blocking your phone number, IP address, and email from accessing our services.
- In severe cases of fraud, reporting the incident to relevant law enforcement authorities in Bangladesh.
7. Contact Us
If you notice any violation of this Code of Conduct or have any ethical concerns regarding our platform, please report it to our management team at:
- Email: [Your Email Address, e.g., compliance@yourwebsite.com]
- Phone: [Your Phone Number]